General Liability

The Risk Management Division processes personal injury, property or vehicle damage claims filed against the City of Rancho Cucamonga.  The terms or acceptance of claim forms by the City is not an admission of any fault or liability on the part of the City or any office, agent, or employee thereof.  To review the complete process for filing a claim, please review the Liability Claim Process link - Liability Claim Process

To download a copy of the required claim form, please click the following link - Liability Claim Form

For any additional questions you may have, please check our frequently asked questions below or click on the Contact Us link at the left to speak to a staff member.

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How do I appeal a Code Enforcement, Animal Services or Fire Citation?
Non-compliance with City laws can result in an administrative citation and fine. The fine must be paid to the Finance Department within 20 days from the date of service of the administrative citation.

To appeal a Code Enforcement, Animal Services or Fire Citation you will need to complete an Administrative Citation Appeal Form and deliver it to the City Clerk's Office along with a copy of the citation within 20 days of the issuance of the citation.  

When filing an appeal, the total amount of the fine must be paid as a deposit. A check or money order should be made payable to the City of Rancho Cucamonga and paid in person at the Finance Department.  Please write the citation number on your check or money order.

An appeal will result in an Administrative Hearing.

10500 Civic Center Drive
P.O. Box 807
Rancho Cucamonga
CA 91729-0807

Phone: (909) 477-2700

Click here for map to Civic Center

How do I file a claim against the City?
To file a claim against the City, you must complete a General Claim Liability Form.   The Liability Claim Form can be downloaded, faxed or mailed to you. Forms are also available on a walk-in basis.  The completed form must be returned in person or by mail to the attention of the City Clerk's Office at the address listed below.                                                         

City of Rancho Cucamonga
Attention:  City Clerk's Office
10500 Civic Center Drive
Rancho Cucamonga, CA 91730 
                                                                                               
The claim form cannot be faxed or e-mailed as the City must have the original signature of the individual making the claim.   To have the form mailed or emailed to you, please contact the Risk Management Division at (909) 477-2700 ext. 2420. 

As with all claims, please make sure you provide any information you believe will support your claim (i.e. estimates, photographs, diagrams, etc).

Once you submit the claim, the Risk Management Coordinator will review the claim and supporting documents.  If any additional information is needed, the coordinator will contact you.  If no additional information is needed, the coordinator will proceed with reviewing your claim. 

The Risk Management Coordinator will move quickly to resolve your claim.  State law allows a 45-day period to conduct the investigative process.  As soon as the Risk Management Coordinator has all the necessary information, you will be advised if your claim is approved or denied.  The City must have the original signature of the individual making the claim.    If a claim is denied, the claimant is provided with a written response outlining the remedies allowed by state law.

If you have any questions, please contact the Risk Management Division at (909) 477-2700 ext. 2420. 


Click here to download the Liability Form

What does the Risk Management Division do?
Risk Management is the process of minimizing risk to an organization's assets by working to identify and analyze potential hazards in order to prevent accidents, injuries, damage and other adverse occurrences, and to attempt to handle events and incidents which do occur in such a manner that their effects and costs are minimized.

Within the City, Risk Management personnel consult with City departments to help minimize the number and severity of losses to both property and personnel.  They help identify areas of potential risk, provide training to help minimize losses, provide post-loss follow up to help avoid future losses, provide insurance or contractual risk transfer and provide risk financing to minimize the impact of losses that do occur.  

In addition, in cases where City operations or actions may be responsible for someone else's loss, Risk Management personnel provide claim forms, investigate claims, and defend against or pay the claims as necessary.   


What is Risk Management?
Risk Management is the process of minimizing risk to an organization's assets by working to identify and analyze potential hazards in order to prevent accidents, injuries, damage and other adverse occurrences, and to attempt to handle events and incidents which do occur in such a manner that their effects and costs are minimized.